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Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts

Saturday, January 22, 2011

Womanish--Roam Mas Now Doing Trinidad Carnival 2011 Costume Registration on Facebook! All Costumes Less Than $500USD!

Womanish
Remember Roam Mas? I blogged about them HERE. Well the Roam Mas website is now up!

BUT you don't even have to go that far to buy your costume:


Now THAT'S what I'm talking about...social networking at it's finest!

And the prices are now listed in USD too so no running over to OAnda to figure your currency exchange out!

But Roam Mas didn't stop there...when you click on a costume section to add to cart, you get a DISCOUNT off the already very affordable price, for buying online through Facebook...and there's a spot for reviews on the costume as well.

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I actually saw this app before and thought it was an EXCELLENT idea for all the mas bands, and for anyone running a business who advertises anywhere on Facebook!  Had suggested it to YUMA in the past, and will now be setting up a storefront for myself to be able to take payments in the future (whether for a costume sale, a used book, or my tax and career/education planning services...etc.!).  I just tried to set mine up and should note that 1. you need a PayPal account (also free) and 2. it is best you establish a Facebook Page for your business then add the storefront, because it will ask you once you sign up if you would like to connect the store to an existing page, and one thing I have learned with online applications, when it asks you about taking an action, that is the easiest and best time to do it!

It's hard to know all the options available when it comes to Trinidad, because so many businesses still run without making full and efficient use of the Internet and the power of social networking, but that is why we have blogs, to collect the info in one place so those who come after don't have to seek and search like we the bloggers did! :) Enjoy!  I definitely hope they keep this trend going strong for 2012!







Wednesday, September 29, 2010

La Calypso Guesthouse proves their customer service skills!

Yesterday afternoon La Calypso's manager, Merle Joseph, called me personally to check if the deposit receipt and balance info for our carnival rooms that I requested be sent to me had arrived in the mail as yet.

They haven't, but it was GREAT to know that my request for her to send international mail was honored AND that she was taking initiative to check up on it!

More points for La Calypso, I bet I would not have gotten that kind of personal attention from some big hotel!

Thursday, September 2, 2010

2nd UPDATE: PRE-Review of La Calypso Guesthouse

From this blog post we know I had the free housing provider for my group headed to Trinidad Carnival cancel on us at what, for carnival housing purposes, might as well be called the last minute.  We also know I searched high and low to find the most affordable alternative located in the same location (Woodbrook) close to all the carnival activities and the all-important Savannah.  Next we learned that the rate was apparently mis-quoted by the desk clerk, and was a little over $100 per person higher according to the manager.

I wasn't happy about the price changing after two days of several calls between myself and the clerk, but what I am happy about is:

1. It still works out, even with the increase, to only about $30 per night, per person.  That is just unbeatable. I know, I tried! lol!

2. With true YUMA Vibe a fellow YUMA volunteered to go check out the place in person for me (great, because the place has no website and no camera readily available for the pictures I requested).  She finds the building too old for her liking, and the rooms way too small for her liking, but she did confirm the place is clean!  That's all we needed to hear baby! *does the jiggy dance*  All the affordable places were completely booked; she tried to look around for us today to see if she could find us something nicer but everything was very expensive.  Which I had a feeling was going to be the case, having looked high and low on my own already.  I am happy to have current confirmation on the cleanliness though because that is the main factor.  It is, according to her, in a "damn good" location. So that is the second requirement met!

3. The manager, perhaps sensing how wrong it is for me to swallow their error, insisted on calling me back to speak to me in person after we had already spoken today to confirm this new price and the payment details... even though I said I just wanted to give her my email address(es) to be sure she could reach me and I her WITHOUT the phone calls (calling Trinidad is not on my monthly package, lol!)  And what puts this little feat on my list? After all the rude money-hungry behaviour from many of the trini guesthouse managers and lack of phone etiquette to boot, she actually did call back, and after 8pm or 9pm at that, when I was sure she got busy and forgot me!  She talked, she thanked me/apologized for the runaround I got earlier today (took several calls to catch up with her)...and was even flexible on payment arrangements, which I think was her way of making up for us having to swallow their error.

4. Did I mention that even before this, she had been willing to go pick up the Western Union deposit payment herself and not force me to depend on what would be our third middleman for this year's carnival?

Customer service when I am spending my hardearned money IS one of those things I will pay a little more for...and show some loyalty for too!  When I saw the name of the guesthouse light up on my phone so LATE, I decided then and there that just for her giving a d-mn and keeping her word, she WILL be seeing our money for Carnival 2011!  And if that service and MANNERS keeps up while we are there I don't mind being a repeat customer, 'cause I do not go on vacations (of this kind) to park up in a fancy hotel and be spoiled to death!

If i want a hotel-focused getaway, it will be at a time where I have no intention of sweating or lifting a finger.  Or when I have LINKS.  And watch me have some before I leave Trinidad AND Tobago! ROFL
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